0.48 FTE Technology Support Specialist

Nahant Public Schools – Johnson Elementary School

Job Details

• Position Title: 0.48 FTE Technology Support Specialist 
  
• Reports to: Principal, Johnson Elementary School
  
• Terms of Employment: 12-month position, approximately 19 hours per week/ 2-3 days a week 
  
• Start Date: Immediate
  

Position Summary

Nahant Public Schools is seeking a dynamic, customer-focused Technology Support Specialist to support technology operations at Johnson Elementary School. This position blends field and office responsibilities to maintain devices, assist staff and students, and ensure excellent end-user experiences in a K-6 environment. The successful candidate will demonstrate strong collaboration skills, maintain clear and transparent communication, and contribute to a school culture grounded in support and teamwork.

This role requires regular meetings with the principal to align on technology needs and priorities. The Technology Specialist may also be assigned additional duties by the principal and/or superintendent as needed to support district-wide initiatives.

Key Qualifications

• Strong commitment to customer service and end-user satisfaction
• Organized multitasker with excellent time-management skills
• Clear communicator—able to explain complex technology in simpler terms
• Analytical thinker and efficient problem-solver
• Collaborative mindset
• Self-starter with an eye for improving technology experiences for our school community
• Respects confidentiality

Core Responsibilities

Device Lifecycle Management

• Inventory, deployment, maintenance, repair, and reassignment of school-issued devices (primarily Chromebooks and iPads)
  
• Coordinate device check-in/check-out procedures at the beginning and end of the school year
  
• Order device parts, track repairs, and maintain spare inventory
  
  

Tier 2 Technical Support

• Provide hands-on support within the school building and resolve issues escalated through the district’s help desk system (Freshdesk)
  
• Troubleshoot and resolve issues with devices, accounts, printers, AV equipment, and classroom technologies
  

Software and Systems Support

• Support and maintain integration with systems such as:
  
  
• SchoolBrains (Student Information System)
  
• Google Workspace for Education
  
• Clever
  
• ParentSquare
  
• Apps - IXL, DIBELS & Renaissance Technology
• Apple School Manager
  
• JAMF School
  
• Freshdesk (help ticketing system)
  
• MCAS and ACCESS State Testing

Device Repair & Setup

• Perform daily device repairs (especially Chromebooks and iPads)
  
• Set up, configure, and reassign MacBooks, iPads, and Chromebooks as needed
  
• Assist with staff account management and password resets
  

Testing Support

• Assist with preparation and support for computer-based and paper-based state testing, including devices used for accommodations
  

Documentation & Procedures

• Maintain internal documentation and assist with the creation of step-by-step guides for staff
  
• Follow and contribute to standard operating procedures for school technology systems
• Work Log 

Collaboration & Communication

• Meet regularly with the principal to review technology needs, plan support strategies, and ensure alignment with the school priorities
• Set up technology for School Committee and professional development meetings
• Maintain clear and timely communication with school and district staff regarding technology updates, concerns and project progress
• Remain flexible and responsive to additional responsibilities assigned by the principal and/or superintendent

Physical Requirements

• Ability to sit, talk, hear regularly; walk and handle tools/devices as needed
  
• Lift/move up to 25 lbs occasionally
  
• Good close vision and ability to adjust focus
  

Equal Opportunity Statement

Nahant Public Schools is committed to maintaining a work and learning environment free from discrimination and harassment. We encourage applications from individuals of all backgrounds and identities.

To Apply

Please submit a cover letter, resume, and 3 current references to:

 

Heather Castonguay, M.Ed.

Principal, Johnson Elementary School

Nahant Public Schools

hcastonguay@johnsonschool.org

781-581-1600